Refund policy
Return & Refund Policy Last updated: July 2026 At Tessore, every artwork is handcrafted with care and attention to detail. We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can assist you.
Returns We accept eligible returns requested within 30 days of delivery. To be eligible for a return, the artwork must: be returned in the same condition in which it was delivered; be free from damage, alterations, or signs of improper handling; be returned in its original protective packaging; include proof of purchase. To request a return, contact us at: hello@tessore.co Please do not send an item back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
Handmade Artwork and Gold Leaf Every Tessore artwork is handcrafted and carefully inspected before shipment. Each zodiac symbol is individually finished with gold leaf. Because the gold leaf is applied by hand, slight variations in texture, surface pattern, and fine details are natural characteristics of the artistic process. These variations may differ slightly from the product photographs and from one artwork to another. They are not considered defects and do not affect the quality, overall design, or authenticity of the artwork. Colors may also appear slightly different depending on lighting and the display settings of your computer or mobile device.
Non-Returnable Items The following items are not eligible for return: personalized or individually customized artwork; artwork that has been damaged, modified, improperly handled, or inadequately repackaged after delivery; gift cards; items marked as final sale, except where a return is required by applicable law. This section does not limit any mandatory consumer rights that apply in the customer’s country.
Damaged, Defective, or Incorrect Orders Please inspect your order immediately after delivery. If your artwork arrives damaged, has a confirmed defect, or you receive an incorrect item, contact us within 48 hours of delivery. Please include: your order number; clear photographs of the artwork; photographs of the original packaging; a photograph of the shipping label; a brief description of the problem. Please keep the artwork and all original packaging while the claim is being reviewed. After reviewing the claim, Tessore will provide an appropriate resolution, which may include a repair, replacement, or refund. Natural handmade variations and variations in the hand-applied gold-leaf finish are not considered defects.
Return Shipping Unless the return results from our error, an incorrect item, or a confirmed defect, the customer is responsible for the cost of return shipping. The artwork must be securely repackaged using its original protective packaging. We recommend using a trackable and insured shipping service. Tessore is not responsible for returned items that are lost or damaged during return transit. Original shipping charges are non-refundable, except where otherwise required by applicable law. Incorrect or Incomplete Addresses Customers are responsible for providing a complete and accurate shipping address at checkout. Tessore is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information supplied by the customer. If a package is returned to us for this reason, the customer will be responsible for any additional cost of reshipping the order.
Refunds We will notify you after receiving and inspecting the returned artwork. If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider. Any loss in value caused by damage, improper handling, missing components, or inadequate return packaging may be deducted from the refund, where permitted by applicable law.
Order Cancellations
You may request cancellation within 24 hours of placing your order, provided production has not yet begun. Once production has started, cancellation may no longer be possible because every artwork is individually handcrafted. This cancellation provision does not limit any mandatory withdrawal or cancellation rights available under applicable consumer law.
European Union Right of Withdrawal If your order is delivered to a country within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the artwork, without providing a reason. To exercise this right, you must notify us clearly at hello@tessore.co within the 14-day withdrawal period. You must then return the artwork within 14 days after notifying us. The artwork must be returned in the same condition in which it was received and securely packaged in its original protective packaging. You may inspect the artwork only to the extent reasonably necessary to confirm its nature and condition. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary. Unless the artwork is defective, incorrect, or we agree otherwise, you are responsible for the direct cost of returning it. Where required by applicable EU law, an approved withdrawal refund will include the purchase price and the cost of the least expensive standard delivery method offered at checkout. Additional costs for expedited or premium delivery are not refundable. We may withhold the refund until we receive the returned artwork or you provide acceptable evidence that it has been shipped back. Mandatory EU rights relating to defective or non-conforming goods remain unaffected.
Contact For return requests or questions about this policy, contact: Tessore Email: hello@tessore.co