Shipping policy
Thank you for choosing Tessore. Every Tessore artwork is handcrafted to order and carefully inspected before shipment. The following policy explains how we process and ship your order.
Processing Time Every Tessore artwork is handcrafted after your order is placed. Orders are typically prepared and shipped within 3-5 business days. During periods of high demand, processing times may be slightly longer. If a significant delay occurs, we will notify you by email. Orders are not processed or shipped on weekends or public holidays.
Shipping Methods Tessore ships using trusted carriers, including UPS, USPS, and FedEx. Available shipping methods for your destination will be displayed during checkout.
Shipping Costs Shipping costs are calculated automatically during checkout based on your shipping destination, package size, and selected shipping method.
Estimated Delivery Times United States Standard Shipping: 3–7 business days
International Orders Estimated Delivery: 7–21 business days Delivery times are estimates only and may vary due to weather conditions, customs clearance, holidays, carrier delays, or other circumstances beyond our control.
Shipment Tracking Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. All orders are shipped with tracking. Depending on the order value, destination, and selected shipping service, additional delivery protection or a signature upon delivery may be required.
International Shipping Tessore ships to the United States and selected international destinations. International orders may be subject to customs duties, import taxes, VAT, or other fees required by the destination country. These charges are the responsibility of the customer. Customers are responsible for complying with any import regulations applicable in their country.
Shipping Damage or Lost Packages Please inspect your package immediately upon delivery. If your artwork arrives damaged, defective, or appears to have been damaged during transit, please contact us as soon as possible after delivery, preferably within 48 hours. Please include: your order number; photographs of the artwork; photographs of the original shipping box; a photograph of the shipping label; a brief description of the issue. Please retain all original packaging materials while your claim is being reviewed. Tessore will work with the shipping carrier to resolve shipping-related claims as quickly as possible.
Incorrect Shipping Address Customers are responsible for providing a complete and accurate shipping address during checkout. Tessore is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete shipping information provided by the customer. If a package is returned due to an incorrect shipping address, additional shipping charges may apply before the order can be reshipped.
Returns Please refer to our Return & Refund Policy for complete information regarding returns, exchanges, and refunds. ⸻
Contact If you have any questions regarding shipping, please contact us at hello@tessore.co